Respectful behaviour

We understand that issues may arise in our engagement with local communities and stakeholders, and that there will be differences of opinion. When you interact with ACCIONA Energia staff, we are committed to being transparent, respectful and helpful.

In return, we expect you to treat us as you would like to be treated, and that you will avoid unacceptable behaviour.

What is unacceptable behaviour?

Unacceptable behaviour is:

• language directed at our staff that is offensive, abusive, intimidating or threatening
• violent or aggressive behaviour
• any conduct that could be interpreted as sexual harassment
• any other behaviour that may make our staff unsafe or at risk of harm.

We will take appropriate steps in response to unacceptable behaviour whether it is over the phone, on email, at a public event or during a meeting. This may include reporting threats of violence to the police.

Steps we will take when responding to unacceptable behaviour

If we observe unacceptable behaviour, we will advise that:

• the behaviour is not okay
• we will not be able to help you if it continues.
• If the behaviour continues, we will warn you that we will end the interaction.
• If the behaviour still continues, we will end the interaction. We may do this by:
• leaving the meeting
• ending a phone call
• not replying to emails and instead escalating the situation to our senior staff.

Help, feedback and complaints

We understand that issues will arise in our engagement with local communities and stakeholders, and that there will be differences of opinion.

If you are not happy with your experience with us, you can send your feedback and address your complaints as follows:

Telephone: 1800 283550 Email: energy.community.relations.au@acciona.com

Post: Level 8, 11 Eastern Road, South Melbourne, 3205